Who operates Nivo
Nivo is operated by Bombstart.tech (trade name: Bombstart Digital Agency; NUI 812118083), Adem Jashari 28/1, Obiliq, 15000, Kosovo. For support, privacy questions or requests about your data, contact hello@bombstart.tech. We control account, billing, website and support information. A customer using Nivo to handle its leads normally controls that lead data; we process it on the customer's instructions.
Information we process
We process account and company details, content supplied for assistant knowledge, messages and lead details, appointment information, subscription and usage records, and support correspondence. Voice features process audio and can produce transcripts and call metadata. Connected tools process the information needed for the actions you enable. Avoid sending unnecessary sensitive information.
Why we process information
We use information to provide requested services, administer accounts and billing, support customers, and protect the service. Contract performance supports account and service processing; legal obligations support required records; legitimate interests support proportionate security and administration. Optional analytics, advertising and other consent-based activities run only with the required consent. Customers are responsible for the notices and permissions needed for their lead data and communications.
AI and other service providers
Stripe processes payments; Nivo does not receive your full payment-card number. OpenAI processes relevant prompts and company context for AI features. Vapi is used for enabled voice features. Email is sent through the operator's configured bombstart.tech mailbox; authorized Google, Microsoft, CRM and other connections process information when you enable them. Provider availability depends on the feature and configuration. We do not promise that every provider has identical retention or training settings. Ask us for the current processing details before sending sensitive or regulated data.
Hosting and international processing
This local preview runs on development infrastructure. Production hosting and its processing location have not yet been selected. Before cloud deployment, the hosting provider and any applicable international-transfer safeguards must be recorded in this notice and the customer data-processing terms. AI, payment, voice and connected providers may process data outside Kosovo. Contact us for the provider and transfer details relevant to your workspace.
Cookies and retention
Necessary browser storage supports sign-in, security, appearance and cookie preferences. Optional GA4 analytics and Meta advertising measurement are disabled until configured, and their scripts load only after the corresponding consent. Use Cookie settings in the footer to change your choice. We retain information as needed to deliver services, follow customer instructions, meet legal recordkeeping obligations and handle disputes. Retention depends on the data category and enabled providers; cancellation does not automatically erase legally required billing records. Request deletion or export through the contact above. We will explain any records that must be retained.
Your choices and rights
Where applicable, you may request access, correction, deletion, restriction or portability, object to processing, and withdraw consent without affecting prior lawful processing. Contact hello@bombstart.tech; we may need to verify your identity. For information controlled by a Nivo customer, contact that business first. You may complain to Kosovo's Information and Privacy Agency, or another competent authority, including an EU/EEA authority where GDPR applies. We handle requests within the applicable legal time limits.
Changes and contact
This notice was updated on November 13, 2026. Material changes will be identified on this page and communicated where required. Nivo is intended for professional use and is not directed at children. Contact hello@bombstart.tech for questions.