Scope
This policy applies to direct Nivo subscriptions operated by Bombstart.tech (trade name: Bombstart Digital Agency; NUI 812118083), Adem Jashari 28/1, Obiliq, 15000, Kosovo. Read it with the Terms and your checkout confirmation. For payment questions, contact hello@bombstart.tech.
Cancel during the trial
Your first eligible subscription includes a 14-day trial. Cancel in Billing before it ends and no subscription payment is charged. A temporary card authorization, if imposed by your payment provider, is not a subscription fee.
After the trial
Monthly billing requires six monthly payments. Six-month upfront billing charges the discounted six-month total. Cancellation stops renewal after the minimum commitment or current paid period, whichever is later; it does not automatically refund payments already made. We review refund requests individually against the checkout terms, the issue reported and applicable law. No additional blanket money-back guarantee is offered.
Request a refund
Email hello@bombstart.tech from your account email where possible. Include your account/company name, invoice reference, charge date, plan and a short description of the issue. Do not send passwords or full card details. We will investigate duplicate, incorrect or unauthorized charges and relevant service issues. You can also use the support request form.
Approved refunds
We communicate the decision and any resulting access changes to the account holder. Approved refunds are returned through the original payment provider where possible, based on the amount actually paid, including applicable adjustments for tax. Processing and bank posting time depend on the payment provider. No fixed turnaround is promised by this policy beyond legal requirements.
Mandatory rights
Mandatory cancellation, withdrawal and refund rights override conflicting subscription terms. Where EU/EEA consumer withdrawal law applies, a distance service contract generally has a 14-day withdrawal period from agreement, subject to statutory exceptions and rules for requested early performance. A free trial does not replace these statutory rights. To exercise a right of withdrawal, send a clear statement identifying the account and agreement to hello@bombstart.tech. Professional business purchases may be treated differently from consumer purchases.
Questions about a charge?
Updated November 13, 2026. Contact hello@bombstart.tech or the support form with your payment reference. Cancelling a subscription and requesting a refund are separate actions.