Your agreement with Nivo
These terms govern use of Nivo, operated by Bombstart.tech (trade name: Bombstart Digital Agency; NUI 812118083), Adem Jashari 28/1, Obiliq, 15000, Kosovo. By creating an account and accepting these terms, you agree to them. If acting for a business, you must have authority to bind it. The service is intended for professional business use.
What Nivo provides
Nivo provides AI-assisted conversations, lead capture and management, follow-up tools and configurable integrations. Features and usage limits depend on the plan. AI output can be inaccurate: review property information and communications before relying on them. Nivo does not guarantee leads, sales or revenue and does not provide regulated legal, financial or real-estate advice.
Accounts and responsible use
Keep credentials secure and grant access only to authorized teammates. Obtain rights and permissions for uploaded content, imported contacts and messages. Disclose AI use and obtain required permissions for voice, recording and communications. Respect opt-outs and applicable privacy, anti-spam and fair-housing rules. Do not use Nivo for unlawful discrimination, impersonation, fraud, unauthorized access or interference with other workspaces.
Content and connected services
You retain rights in your content and authorize processing needed to provide enabled features. You are responsible for configuring and reviewing automated actions. Provider terms apply to connected services. The Privacy Policy describes information processing; request applicable data-processing terms before uploading data that requires them. Nivo software and branding remain the property of their respective owners.
Plans, trial and billing
New Core subscriptions cost $49/month; Growth costs $149/month. Six months upfront costs $235.20 for Core or $715.20 for Growth, a 20% discount. Prices are in USD before applicable taxes. Your first eligible subscription has a 14-day trial and requires a card. Cancel before it ends to avoid charges. After the trial, the monthly option has a minimum of six monthly payments ($294 Core or $894 Growth before taxes); the upfront option charges for six months at once. Monthly subscriptions continue monthly after the minimum term; upfront subscriptions renew every six months until cancelled. Existing subscriptions keep their agreed prices unless a change is confirmed.
Usage and upgrades
Core includes 1,000 AI requests and up to 100 new chatbot conversations per calendar month. Growth includes 1,500 AI requests and 120 voice minutes per month. Conversations and other AI actions share the request allowance. AI pauses at its limit; there are no automatic overage charges. Growth adds the features described on Pricing. Stripe displays upgrade terms and any prorated charge before you confirm. An upgrade preserves the remaining trial and billing cycle.
Cancellation and refunds
Cancel through Billing. During trial, cancellation avoids the first charge and access continues until trial end. After trial, cancellation stops renewal at the end of the minimum commitment or current paid period, whichever is later. Remaining monthly payments within the commitment still apply. Deleting an integration or simply not using the service does not cancel billing. Refund requests are handled under the Refund Policy. Contact hello@bombstart.tech if you cannot access Billing. Mandatory legal rights remain unaffected.
Availability and termination
Availability depends in part on third-party services. No uninterrupted-service guarantee or particular response time is included unless agreed in writing. We may restrict access to address security threats, unlawful activity or material breach, with notice where appropriate and legally required. Contact support to request export or deletion when leaving the service.
Applicable law and disputes
Kosovo law governs this agreement, subject to mandatory protections that apply to you and cannot be waived. Neither party excludes responsibility that applicable law does not permit it to exclude. Contact hello@bombstart.tech first to seek resolution; disputes may be brought before a competent court. We will communicate material changes where required; the terms and prices accepted for an existing subscription are not silently replaced.
Contact
Updated November 13, 2026. Operator: Bombstart.tech (trade name: Bombstart Digital Agency; NUI 812118083), Adem Jashari 28/1, Obiliq, 15000, Kosovo. Support and legal notices: hello@bombstart.tech.